Refund & Cancellation Policy

Draft v0.1, pending final legal ratification. Written to be read, not to hide behind:

• Cancel anytime, yourself, in one place. Billing → Cancel subscription. No calls, no forms, no retention maze.
• You keep what you paid for. Cancellation takes effect at the end of the current billing period; your team works until then.
• Monthly plans are not refunded pro-rata. We bill month to month; there are no long contracts to escape from in the first place.
• Service failures earn credits. If a platform fault materially prevented your team from working, we credit the affected time, tell the CentamilX office, we check the ledger, and we err in your favor.
• Your data outlives your subscription. After cancellation: agents pause, and your data, files, and your team's memory are retained for 90 days. Return within that window and everyone resumes with memory intact. After 90 days, data is deleted on request or per schedule.
• Duplicate or erroneous charges are refunded in full, promptly, to the original payment method.

Questions or refund requests: the CentamilX office in your workspace, or ops@centamil.com.